Delivery Processing Times (1-2 days)

Before we can dispatch your purchase, we may need to confirm your details with your card issuer. We’ll do our best to keep delays to a minimum.

We work closely with our shipping partners to minimize the potential impact of customs delays.

 

Signing For Your Purchase

Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make one more attempt to deliver your purchase.

Please be aware that if no signature is collected, you agree to our terms and conditions and take full responsibility for any loss or damage that may occur. 

 

Disputes Regarding Delivery 

1. Failed Delivery Due to Unpaid Import Duties, VAT, or Taxes

We ship Delivery Duty Unpaid (DDU) because we are not required to pay taxes to your country, and often your package will not be taxed as it may qualify for de minimis exemption.  What this means for you is you are not paying pre-emptive taxes on a purchase.  We believe that it is a much more transparent process to you as a customer that you pay your own taxes (only) when asked by your own local authorities (rather than a merchant collecting tax from you when you're eligible for de minimis).  Below is the de minimis thresholds and associated duties, tax for countries (as of NOV25): 

Country	De Minimis Threshold (Duty / Tax)	Duties if Exceeded	Tax if Exceeded
Asia
Japan	¥10,000 (~$65 USD)	4.9%	10% Consumption Tax
Indonesia	None	7.5%	11% VAT
Malaysia	RM500 (~$115 USD)	10%	6-10% SST
Singapore	S$400 (~$295 USD)	0%	9% GST
South Korea	$150 USD	8%	10% VAT
Thailand	None	10%	7% VAT
Vietnam	₫1,000,000 (~$39 USD)	18%	10% VAT
Europe
All (excl Norway, Serbia, Turkey)	€150	0%	average 20% VAT
Norway	None	0%	25% VAT
Serbia	€50	6.5%	20% VAT
Turkey	TRY 1,500 ~€43	20%	20% VAT
Middle East
Bahrain	BHD100	5%	10% VAT
Israel	$75 USD	12%	17% VAT
Jordan	$100 USD	5.5%	16% SST
Kuwait	None	5%	0%
Qatar	None	5%	0%
Saudi Arabia	SAR 1,000	5%	15%
UAE	None	5%	5%
North America
Canada	CAD 150	6.5%	5% GST (+provincial)
Oceania
Australia	AUD 1,000	5%	10% GST
New Zealand	NZM 1,000	5%	15% GST

 

Unpaid fees may delay or result in a return of your package.  If the package is:

• • returned to us due to unpaid fees / taxes / duties, the refund amount issued will be the order amount minus original shipping costs, return fees, and admin costs. 

• • not returned to us, no refund will be issued.  

Serres L'archive reserve full rights in determining final refund amount. 

2. Undelivered Packages

All packages use a tracked logistics service. When your package is shipped, our system sends you an email with the tracking number. You can use this number to monitor the delivery progress on the carrier's website or through the tracking link provided on our website. Our system also sends updates at each key stage of delivery.

Please contact us immediately if you do not receive your package, and the carrier’s tracking system confirms it as lost. We will either resend you a new order (if your purchased items are available) at no additional cost to you, or issue you a full refund.

If you receive a delivery confirmation email and the carrier’s tracking system shows the package as “Delivered,” the delivery will be considered complete. The tracking information serves as the Evidence of Final Delivery. We recommend signing for packages in person.  We cannot offer compensation for packages lost after delivery is made.

 

Failed Delivery

Please note that due to the unlikely event of force majeure factors, we have no control over final delivery times and lost mail. We will do our best to help you track your package and provide you with contact information for the postal outlet in your country.